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← Back to HomeVersion 1.0 | Effective: November 5, 2025

Terms & Conditions

Effective Date: November 5, 2025
Version: 1.0

1. ACCEPTANCE OF TERMS

By accessing and using Gluvi ("Service"), you accept and agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with these Terms, you must not use the Service.

2. SERVICE DESCRIPTION

Gluvi is a Progressive Web App (PWA) for diabetes management designed to help Type 1 (T1D) and Type 2 (T2D) diabetes patients manage their health. The Service allows you to:

  • Track meals and nutritional intake (carbohydrates, fats, proteins, calories)
  • Monitor blood glucose levels and trends
  • Record medications, insulin doses, and care events
  • Manage appointments and receive reminders
  • Generate health reports and insights

3. DATA PROTECTION & GDPR COMPLIANCE

3.1 Data Controller

The data controller responsible for your personal data is:

3.2 Health Data Processing

This Service processes health-related personal data classified as special category data under GDPR Article 9. Processing of such data requires your explicit consent, which you provide separately when you first access the Service.

For full details on how we process your data, see our Privacy Policy.

3.3 Your Data Protection Rights

You have the following rights under the GDPR:

Right of Access (Article 15): Request a copy of all personal data we hold about you. Email dpo@gluvi.care with subject "Data Access Request".

Right to Rectification (Article 16): Correct any inaccurate or incomplete personal data. You can update most data directly in your account settings. For data you cannot edit yourself, email dpo@gluvi.care.

Right to Erasure / "Right to be Forgotten" (Article 17): Request deletion of your account and personal data. Email dpo@gluvi.care with subject "Account Deletion Request". Note: Anonymized data cannot be deleted as it is no longer personal data under GDPR Recital 26.

Right to Data Portability (Article 20): Receive your data in machine-readable JSON format. Email dpo@gluvi.care with subject "Data Portability Request".

Right to Object (Article 21): Object to certain types of processing, such as opting out of AI/ML anonymization. Email dpo@gluvi.care with subject "AI/ML Opt-Out Request".

Right to Withdraw Consent (Article 7(3)): Withdraw your consent for health data processing at any time by deleting your account. This does not affect past lawful processing.

Right to Lodge a Complaint: File a complaint with your national data protection authority if you believe we have violated your rights. For Germany: Bundesbeauftragter für den Datenschutz (BfDI) at https://www.bfdi.bund.de

How to Exercise Your Rights: Email dpo@gluvi.care with your request. Include your registered email address and specify which right you wish to exercise. We will respond within 30 days (may extend to 60 days for complex requests, with notification).

4. INTELLECTUAL PROPERTY & AI/ML DATA RIGHTS

4.1 Ownership

All intellectual property rights in the Service (including design, code, algorithms, and trademarks) are owned by Gluvi or its licensors. You retain all rights to your personal and health data.

4.2 Anonymized Data for AI/ML Development

While you retain ownership of your personal data, you may consent to our use of fully anonymized and aggregated datasets derived from user data. If you consent, you acknowledge and agree that:

Anonymization Process:

  • Data contains NO personally identifiable information (PII)
  • Cannot be traced back to any individual user
  • Aggregated across multiple users (minimum 5 users)
  • Uses only non-reversible identifiers
  • Complies with GDPR Recital 26 (anonymized data is not personal data)

Usage Rights:

  • Anonymized datasets are the exclusive property of Gluvi
  • AI/ML models trained on anonymized data belong to Gluvi
  • Anonymized data can be used for research, algorithm improvement, and AI development
  • Anonymized data cannot be deleted (as it is no longer personal data)
  • These rights survive termination of your account

Your Control:

  • AI/ML consent is optional - you can opt-out anytime in account settings
  • Opting out does not affect your ability to use Gluvi
  • Already-anonymized data cannot be re-identified or deleted

5. USER OBLIGATIONS

5.1 Account Security

You are responsible for:

  • Maintaining confidentiality of login credentials
  • All activities under your account
  • Immediately notifying us of unauthorized access (email support@gluvi.care)
  • Using strong, unique passwords

5.2 Prohibited Uses

You agree NOT to:

  • Use the Service for illegal purposes
  • Attempt to hack, reverse-engineer, or interfere with the Service
  • Share your account with others
  • Upload malicious code or content
  • Violate any applicable laws or regulations

5.3 Accurate Information

You agree to provide accurate health information. Gluvi is a tracking tool, not a medical device. Do not rely solely on the Service for medical decisions.

6. MEDICAL DISCLAIMER

⚠️ IMPORTANT MEDICAL DISCLAIMER:

  • Gluvi is a self-tracking tool, not a medical device or diagnostic tool
  • The Service does NOT provide medical advice, diagnosis, or treatment
  • Always consult your healthcare provider for medical decisions
  • Do NOT use Gluvi as a substitute for professional medical care
  • In case of medical emergency, contact emergency services immediately
  • Nutritional calculations are estimates and may contain errors
  • Blood glucose readings entered manually may be inaccurate

No Warranty: The Service is provided "as is" without warranties of any kind. We do not guarantee accuracy, completeness, or reliability of health data or calculations.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Gluvi is not liable for any health-related decisions made using the Service
  • We are not liable for data loss, technical failures, or service interruptions
  • Our total liability is limited to the amount you paid for the Service (currently €0)
  • We are not liable for indirect, incidental, or consequential damages

Exceptions: This limitation does not apply to liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

8. SERVICE AVAILABILITY

  • We strive for 99% uptime but do not guarantee uninterrupted service
  • We may suspend the Service for maintenance with reasonable notice
  • We reserve the right to modify or discontinue features with 30 days' notice
  • In case of service termination, we will provide 90 days' notice and data export options

9. ACCOUNT TERMINATION

9.1 By You

You may delete your account at any time by emailing dpo@gluvi.care with subject "Account Deletion Request". Your data will be deleted within 30 days (see Privacy Policy for details).

9.2 By Us

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraudulent or illegal activity
  • Pose a security risk to the Service

We will provide reasonable notice before termination unless immediate action is required for security reasons.

10. CHANGES TO THESE TERMS

We may update these Terms from time to time. If we make material changes:

  • We will notify you via email or in-app notification
  • You will be required to accept the new Terms to continue using the Service
  • Continued use after accepting new Terms constitutes agreement

Version History: See our website for previous versions of these Terms.

11. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of Germany. Any disputes will be resolved in the courts of Germany.

EU Online Dispute Resolution: If you are an EU consumer, you may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

12. CONTACT INFORMATION

For questions about these Terms:

13. ACKNOWLEDGMENT

By using Gluvi, you acknowledge that:

✓ You have read and understood these Terms & Conditions
✓ You agree to be bound by these Terms
✓ You are at least 16 years old (or have parental consent if under 16)
✓ You understand the medical disclaimer and limitations of the Service
✓ You explicitly consent to the processing of your health data (provided separately)